Privacy

We may obtain certain personal information (such as name and other contact details) through our Site. Here are the most common types of information:

• Contact information (such as name, postal address, e-mail address, telephone number and fax number);
• Login and access credentials (such as username and password); (Note we do not have access to your password)
• Information about your property or mortgage loan;
• Responses to brief online surveys; or
• Comments you submit through our Site.

This information is actively provided to us by you on a voluntary basis, not as a result of your using or visiting our Site.

We offer visitors to our Site various services, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these services.

When you visit our Site, information may be collected through automated technologies such as cookies, web server logs and web beacons. A "cookie" is a file that Web Site send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. The information collected using these tools may include your IP address, browser characteristics, operating system, the address of the web page that referred you to our Site, dates and times of Site visits, the language your system uses, and the country and time zone in which your device is located. These technologies permit the collection of "clickstream data," which may include a log of content you access while browsing a website. We have no arrangements in place with other parties (e.g., advertisers) to collect your personally identifiable information about your online activities when visiting our Site. On our service provider website, they may use third-party web analytics services, such as Amazon web services and Google Analytics. These services may rely upon technologies such as cookies, web server logs and web beacons to help us analyze how visitors reach and interact with our Site. The information collected through these means (including IP address) is disclosed to or collected directly by these service providers. To learn more about Amazon web services collection and analysis of information by automated means, including how to opt out, - click here. To learn more about Google's collection and analysis of information by automated means, including how to opt out, click here. We do not block nor identify "do not track" signals sent by your browser or other mechanism that provides you a choice regarding the collection of personally identifiable information about your online activities over time and across third party Web Site and online services.

We may use the information we collect to:

• Verify your identity;
• Provide, administer and communicate with you about services, and events;
• Create, administer and communicate with you about your online account or subscription;
• Process, evaluate and respond to your requests, inquiries and applications;
• Provide and administer communications tools available through our Site, such as tools for submitting online orders for appraisals ordered by third parties; 
• Operate, evaluate and improve our business (including managing our communications; performing market research; managing our advertising and marketing; analyzing our services and our Site; administering our Site; and performing accounting, auditing, billing, reconciliation and collection activities); 
• Protect against and prevent fraud, unauthorized activity, claims and other liabilities; or
• Comply with and enforce applicable legal requirements, industry standards and our policies and terms of use

We also may use the information in other ways for which we provide specific notice at the time of collection.

We do not sell or otherwise disclose personal information we collect on our Site, except as described here. We may share the information with our service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We may also provide personal information to third parties such as technology providers to enable such third parties to perform business, professional and technical support functions for us, our Site or for you. In the course of these communications, they may use our tools to share personal information about the parties they represent.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities or regulatory agencies, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. Should such an event occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us on our Site in a manner that is consistent with this Online Privacy Notice.

We offer you certain choices about how we communicate with you and what information we collect from you. If you have an account, some of our Site provide features that allow you to (i) access and update personal information you have provided there or (ii) register your communications preferences, such as by telling us not to send you marketing materials. You also may contact us as described in the How To Contact Us section below to update your preferences, ask us to remove your information from our mailing lists or submit other requests. Business contacts may be required to receive certain information in the course of doing business with The Appraisal Hub.

We maintain administrative, technical and physical safeguards designed to protect the personal information we collect on our Site against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

For your convenience and information, our Site may provide links to other Web Site or online services, including social media Site, or present content or features from other Web Site or other third parties. These Web Site may operate independently from The Appraisal Hub. The Web Site may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked Web site or pages containing content hosted by other Web Site. To the extent such Web Site are not owned or controlled by The Appraisal Hub, we are not responsible for the Web site's content, any use of the Web site, or the privacy practices of the Web site.

The Appraisal Hub takes the security of our customer personal information very seriously. We have implemented multi-layer controls to protect sensitive information:

Some of the controls are:

Authentication (Username and Password): Your username and password are unique to your account and should not be shared with anyone. You should change your Password periodically and always remember it. No one from The Appraisal Hub will ever need to ask you for your username and password when servicing your account.

Automatic session time-out: A signed-in session on this The Appraisal Hub website that shows no online activity for two (2) hours is automatically discontinued, to protect from unauthorized access. We strongly recommend to logout of the signed in session before leaving the system used to access the website.

Firewalls: The computers that run our website are protected by firewalls that prevent unauthorized access to our network. Our firewalls are constantly monitored to prevent security breaches.

Certain areas of this Site may be password protected. Upon becoming a member of The Appraisal Hub's panel of appraiser/customer (Customer), you will self-select a password, which will allow you access to your account information. We have the right to assume that anyone accessing the password protected areas of this Site using a password assigned to you has the right to do so. Any of The Appraisal Hub's transactions, including, but not limited to accessing account information, initiated by you or person(s) acting on your behalf by entering the correct password is deemed to be acting with your full authority.

You are responsible for maintaining the confidentiality of your password. You will be solely responsible for the activities of anyone accessing this Site using a password assigned to you, even if the individual is not, in fact, authorized by you. If your password is lost or stolen or is known by another individual, you must notify us immediately and change your password if you believe your password may have been compromised or used without authorization. The Appraisal Hub reserves the right to prevent your access to the Services should we have reason to believe the confidentiality of your password has been compromised.

• Review your account details. Sign on regularly and review your account activity.

This Online Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our Site to notify you of any significant changes to this Online Privacy Notice, indicate when it was most recently updated and its effective date. Unless otherwise stated, changes in our personal information practices are immediately applicable to you upon publication of the revised Online Privacy Notice. Information collected from The Appraisal Hub-controlled Web Site not listed above but posting this Online Privacy Notice, is, by default, subject to this Online Privacy Notice.

The effective date of this policy, as stated below, indicates the last time it was revised or materially changed. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the policy.

This Online Privacy Notice was last updated on: January 1, 2024

• Companies we work with.These companies are any third-party agents that conduct business on behalf of The Appraisal Hub. The services they provide include, but are not limited to, communications (e.g., email), marketing, data processing, customer acquisition and servicing and advertisement management. When we use other companies to provide services for us, we require them to protect the confidentiality of information they receive
• Cookies.A cookie is a small text file that a web server may place on your computer when you visit a site. The file uniquely identifies a computer. Information stored in a cookie sent by The Appraisal Hub can only be read by The Appraisal Hub or companies we work with.
• IP Address.An Internet Protocol address is a unique number, assigned to a computer or device that connects to the Internet that identifies that computer or device.
• Marketing Segments.These are groups of unique individuals or users categorized using information such as behaviors, demographics, attitudes and/or geographic differences. Companies can create marketing segments by using technologies like IP addresses to compile, over time, aggregated, non-personal information about how consumers are using the Internet. They consider where users saw and/or clicked on content and advertisements, and use this information to make inferences and predictions about the users characteristics, interests and preferences. This information does not identify you personally nor does it report on particular online activities or behaviors.
• Personal Information.Information such as name, address, telephone number, and email address that identifies a person.
• Pixel Tag.A pixel tag is a transparent graphic image, sometimes called a web beacon or tracking beacon, placed on a web page or in an email, which indicates that a page or email has been viewed. In addition, a pixel tag may tell your browser to get content from another server. 

The pixel tags on The Appraisal Hub's sites are set only by companies we work with and supervise. In order to ensure the safekeeping of your information, network advertising companies and publishers are not permitted to directly collect information on our site.
• Third-party Websites.Sites that are not operated by The Appraisal Hub and are not subject to our Online Privacy Statement. We encourage you to read the privacy policies on these sites.

If you have any questions or comments about this Online Privacy Notice, please:

Write to:
The Appraisal Hub
Address: 115 Lincoln Road,
Walpole, MA 02081